Your privacy is our top priority. This Privacy Policy explains how SonusZen (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website. By accessing or using this site, you agree to the terms described below.
Information We Collect
We collect both personal and non-personal information to help us provide better service and improve your experience.
Non-Personal Information:
Includes browser type, device, operating system, language preference, referring site, and visit time. This helps us understand how visitors use our website.
Personal Information:
Includes your name, email address, billing or shipping details, and any other data you voluntarily provide when:
- Placing an order
- Signing up for newsletters
- Submitting inquiries or forms
How We Use Your Information
Your information is used to:
- Enhance website functionality and user experience
- Process orders and deliver SonusZen products efficiently
- Provide reliable customer service and order updates
- Send product updates, promotional offers, or marketing emails (you can unsubscribe anytime)
- Prevent fraud, maintain website security, and ensure compliance with applicable laws
Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Personalize website content and improve navigation
- Remember your preferences for future visits
- Deliver relevant advertisements and offers
You can manage or disable cookies in your browser settings. However, some features of the site may not function properly without cookies enabled.
Data Sharing and Disclosure
We value your trust and do not sell or rent your personal information. Your data may be shared only with:
- Trusted employees, contractors, and service providers who assist with order processing, fulfillment, or support
- Legal authorities, when required by law, regulation, or legal request
- Reputable third-party partners for marketing or remarketing purposes (e.g., Google Ads, Facebook), always in accordance with their own privacy policies
Security of Your Information
We use appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure.
However, please note that no online system or data transmission can be guaranteed 100% secure. You share information at your own risk.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
We recommend reviewing their privacy policies before submitting personal information.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal data
- Request deletion of your information
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below. We will respond promptly and handle your request with care.
Policy Updates
We may revise this Privacy Policy from time to time.
Any updates will be posted here with a new effective date. Continued use of our website after updates means you accept the revised policy.
Need Help with Your SonusZen Order?
Whether you’d like to track your shipment, request a return, or ask about our natural hearing support formula, our friendly SonusZen Customer Support Team is here to help.
📧 Email Support
Have questions about SonusZen? Contact us anytime at:
contact@customercs.com
We aim to respond within 24 hours with fast, personalized assistance from real support specialists.
📞 Phone Support
Hours: 6 AM – 8 PM MST, 7 days a week (excluding major holidays)
Phone: +1 925-231-0148
Our knowledgeable representatives are ready to help with order tracking, returns, and product information.
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